Difficult Performance Discussions Made Easier

Date: 09/15/2009
Time: 9:00 AM to 3:00 PM
Location: University of Phoenix, One Van de Graaff Drive, Burlington, MA

Earliest registration date: 08/18/2009
Deadline to Register: 09/10/2009
Cost: $345.00 - Member, $375.00 - Non-Members
[No shows and cancellations after the Registration Deadline will be subject to payment - applies to paid events only]


The traditional method by which managers are taught to provide performance feedback to employees, sometimes referred to as "constructive criticism," is often the very reason they avoid, water down or delay giving feedback in the first place. Most managers are adept at the objective parts of performance discussions (such as job responsibilities, skills and goals), but nearly all of them dread initiating conversations about disruptive and unproductive behaviors.


? New coaching strategies to positively influence the way your managers talk with employees about their performance issues.
? Demonstrations of the importance of initiating early intervention conversations before one-time issues turn into persistent patterns of under-performance.
? Questioning techniques that will help your managers become clear on the "one thing" the employee must do to accelerate their performance.
? Procedures for helping managers translate this information into conversations that are likely to result in the employee acknowledging his/her need for development.
? The right vocabulary for describing disruptive behavioral aspects of performance, such as interpersonal skills, temperament, approach, motivation etc.
? A method for addressing performance matters in a non-critical tone, which will help to avoid the number one mistake most managers make when introducing feedback.

Tools Participants Will Take Away
? The PCFM® process and coaching worksheets, with rights to reproduce the coaching tool for use back on the job (for one-to-one coaching sessions).
? A timesaving performance coaching system that can be used right away.
? Techniques to tactfully prompt managers to follow through on the conversations for which they have been coached.
? The ability to coach your managers to deliver feedback that has a greater chance for a "you're right, I do need to work on this" employee response instead of a defensive reaction.
? Active listening skills that bypass the tendency to tell or give advice, and instead ask questions that will help the manager see the issue and solution clearly for themselves.

Recommended Attendees:

This program is designed for HR Professionals and Leaders who are responsible for supporting managers to deliver feedback to their employees.


Jamie Resker, Founder and President of Employee Performance Solutions
Ms. Resker helps organizations increase overall employee performance. She has 20 years of experience as an HR Practitioner and consultant and is the originator of the Performance Continuum FeedbackTM Method. Prior to starting EPS, Jamie held senior HR positions in a variety of business sectors.

Contact for further information: Melanie Taylor, 781-345-7510
Email: melaniet@thesurveygroup.com

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